This Privacy Policy explains how DevASP Inc, the company behind ASM Stack ("ASM Stack", "we", "us"), collects, uses and protects information when you use our website (asmstack.com), our software (including ASM Backup) and related services (together, the "Services").
1. Information we collect
Account information
When an account is created for you, we collect your name, your business name (if any) and your email address. Your password is never stored in readable form; we store only a secure one-way hash of it.
Computer and usage information
When you install our software on a computer, we collect information needed to run the Services, such as the computer's name, the software version, sign-in and activity times, and the IP address it connects from.
Backup status information
To show whether your backups are working and to help when something goes wrong, the software sends us status information, such as backup progress, file counts and sizes, error messages, and the names of folders and files being processed.
Your backed-up files
ASM Backup copies the files and folders you choose to our secure cloud storage. We store these files only to provide the backup service to you.
Website visits
Like most websites, our web server keeps standard logs of the pages that are requested, including the date and time, the IP address and the type of browser. We use these logs to keep the website secure and working, and to see how much it is used.
Information you send us
If you email us, we keep your message and our reply so we can help you.
2. How we use information
- To provide, maintain and improve the Services.
- To sign you in and keep your account and computers secure.
- To monitor backups and tell you about problems.
- To provide support and respond to your requests.
- To send you service-related messages, such as security or account notices.
- To bill you for the Services.
- To comply with the law and protect our rights and the rights of others.
3. Your backed-up files
Your files belong to you. Your backed-up files are encrypted on your computer before they are uploaded, and we use the means to decrypt them only to provide the Services, such as restoring your files. If you choose to protect your backups with your own encryption key or passphrase, we cannot decrypt them at all. We do not look at the contents of your backed-up files, except when you ask us to (for example, to help you restore a file), when it is needed to keep the Services secure and working, or when the law requires it.
Depending on the tool, your files either never reach us, or are processed and not saved by us. We do not look at your files. We only count how often each tool is used and whether it worked.
5. How we share information
We do not sell your personal information, and we do not share it for advertising. We share information only:
- With service providers who help us run the Services, such as cloud hosting and storage and email providers. They may use the information only to provide services to us.
- When required by law, or to protect the rights, property or safety of ASM Stack, our customers or others.
- As part of a merger, acquisition or sale of assets, in which case we will notify you.
- With your permission.
6. Security
We use industry-standard safeguards to protect your information, including encryption of your backed-up files (256-bit AES), encrypted connections (HTTPS), hashed passwords, and access controls under which each computer can reach only its own backup. No system is perfectly secure, but we work hard to protect your data.
7. Data retention
We keep your account information and backed-up files while your account is active. After your account is closed, we delete your backed-up files and account information within 30 days, except for records we must keep by law (for example, billing records).
8. Where your data is stored
Your information and backed-up files are stored in data centers located in the United States.
9. Cookies
When you sign in, our website uses one essential cookie to keep you signed in. It is removed when you sign out or close your browser. We do not use cookies for advertising or tracking.
10. Your choices and rights
You may ask us to access, correct or delete your personal information, or to close your account, by contacting us. Depending on where you live, you may have additional rights under local law; we will honor those rights as required.
11. Children
The Services are intended for businesses and adults. We do not knowingly collect information from children under 13.
12. Changes to this policy
We may update this policy from time to time. If we make important changes, we will tell you by email or through the Services. The effective date above shows when it was last changed.
13. Contact us
Questions about this policy or your information: support@asmstack.com, or write to us at:
DevASP Inc
6360 Arc Way, Suite 3
Fort Myers, FL 33966
Phone: (239) 541-2522